What does customer service look like today?
According to Khoros, customer service looks extremely different today than it has in the past. With the faster, more technological world that we live in, customers today are demanding faster and more efficient customer service. Customers expect service across a variety of channels, including phone and chat. The customer service industry itself has also grown tremendously, with a 16.9% value increase between the years of 2019 and 2020, growing from $6.5 billion to $7.6 billion. Businesses must keep up with this growing and evolving world of customer service to keep their clients happy and their customer base growing.
As Jeff Bezos said, “We see our customers as guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.”
How can good customer service impact your business?
Businesses with outstanding customer service typically grow their revenues from 4% to 8%, according to Bain & Company. Customers are more likely to be loyal to a company that provided them with this outstanding customer service, and word-of-mouth marketing is one of the most foolproof methods of gaining new clients.
As you can see, excellent customer service can help your business increase revenue, sustain customers’ loyalty, and overall improve your business. We can fundamentally change how your customers see your company and talk about it after their purchase. Click here to talk to someone today to improve your customer service!