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YOUR PRODUCT NO LONGER DIFFERENTIATES YOU, BUT YOUR CUSTOMER SUPPORT EXPERIENCE DOES

WHAT WE DO?

Technologies available today allow almost anyone, to design, build and sell a product, and it is increasingly harder to differentiate your products from the competitors.  What customers focus on now, is the experience of owning a product.  We can fundamentally change how your customers see your company and talk about it after their purchase.

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Our Solution Components:

  • We provide a complete customer support ecosystem, not pieces and parts of the overall requirements.

  • Our solution covers not only all the Omni channels, but Omni device and Omni time.  Any time, any device, from anywhere, your customers can get the support and help they need.

  • We make the challenge of finding and maintaining content and artifacts for support painless.  Our solution utilizes a common Knowledge Lake across all channels.

  • To make adding content easier, we have automated the process of defining and indexing content of any format and making it quickly available to your customers.  Documents, files, pictures, videos, just dump it in, we will make it available.

  • Everything we offer is usage based, so you pay for what you need and what your customers use.  Typically our complete solution is 50% of what you pay now.

BENEFITS OF AMAZON CONNECT 

Scalability

Quickly and easily scale your contact center up or down based on need.

Analytics

Leverage AWS analytics services to analyze calls in real time

AI

Build dynamic and personal customer interactions using the Contact Flow Engine.

Storage

Use Amazon S3 and Amazon Kinesis to store recorded calls and stream contact records to a data warehouse.

Workforce Management

Integrate with workforce management for scheduling, tracking, and forecasting agents and contact center traffic.

Integrations

Use your data data in way that best suits your business, including exporting to thirdparty applications and services