page

Cutting-edge cloud technology for a modern customer experience platform

<h2>Is your CCaaS:</h2>
<ul class="h2 check-list">
<li>Cloud-based.</li>
<li>Remote-first.</li>
<li>Always-on.</li>
<li>Automated.</li>
<li>Personalized.</li>
<li>Self-led.</li>
<li>Device agnostic.</li>
</ul>
<h2>If not, we can help.</h2>


before

<h2>rockITCX is the next generation of contact center technology</h2>


Strategy

<p><strong>Great outcomes start with clear vision. </strong>Our team provides forward thinking solutions tailored for you and your customers.</p>
<ul>
<li>Consulting</li>
<li>Planning</li>
<li>Architecture</li>
<li>Optimization</li>
</ul>


Technology

<p><strong>Our platform is effortless. </strong>Designed from the ground up and powered by machine learning to meet the growing demands of the modern customer support experience.</p>
<p>rockITCX</p>
<ul>
<li>Partner Technologies</li>
</ul>
<p>AWS Connect</p>
<p>Genesys</p>


Integration

<p><strong>We know how you work.</strong> Turnkey launches take weeks, not months, and perform seamlessly with existing systems, processes, and teams.</p>
<ul>
<li>Implementation</li>
<li>Training</li>
<li>Migration</li>
<li>Reporting</li>
</ul>


Service

<p><strong>Professional, experienced, and ready.</strong> We bring the people to keep the customer support experience personal.</p>
<ul>
<li>Agents</li>
<li>Supervisors</li>
<li>Engineers</li>
<li>Data Scientists</li>
<li>Staffing &amp; Recruitment</li>
</ul>
