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WITH AMAZON LEX, WE CAN BUILD BOTS TO INCREASE CONTACT CENTER PRODUCTIVITY, AUTOMATE TASKS AND DRIVE OPERATIONAL EFFICIENCIES ACROSS THE ENTERPRISE

BY PROVIDING AN AUTOMATED AI BACKED CONVERSATIONAL INTERFACE THAT IS SEAMLESSLY INCORPORATED INTO YOUR EXISTING WEB ENVIRONMENT, WE CAN HELP OUR CUSTOMERS PROVIDE PERTINENT INFORMATION IN THIS EVER-CHANGING CURRENT CLIMATE WITHOUT NEEDING TO FURTHER LEVERAGE YOUR INTERNAL RESOURCES. 

WHAT WE DO?

Our rockITdata AWS Technical Experts provide our customers with Amazon Lex which is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions. With rockITdata, we can provide Amazon Lex which has the same deep learning technologies that power Amazon Alexa. This enables us to provide our client's with a sophisticated, natural language, conversational chatbot uniqly designed for our client's needs.

AVAILABLE AWS LEX CHATBOT FEATURES

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  • Integration of AWS Pinpoint enabling continued contact with users through omni-channel campaigns. 

  • Incorporation of our client’s styling and branding standards within the chatbot. 

  • Creation of COVID-19 centric chatbots that deliver an automated self-help platform that provides uniquely designed guidance, prevention measures employed by our client, hyperlinks to government organizations responding to the virus such as the CDC, and general information to help combat the spread of this virus. 

  • Integration of AWS Contact Lens with AWS Comprehend. These AWS features provide our clients the ability to gain sentiment analytics and metrics of customer chatbot interactions, AWS Pinpoint campaign responses, AWS Connect virtual call center interactions, and AWS Chime video interactions. This feature determines the emotional sentiment of a documented client interaction within these AWS features in both voice and text. These identified sentiments can be positive, neutral, negative, or mixed empowering our clients the ability to gain valuable insight of customer experiences with the chatbot. 

  • Ability to have AI powered chatbot connect a user with a live representative within chat session, SMS, phone, or AWS SDK Chime video chat. 

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