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OUR AI DRIVIEN CHATBOTS CAN DRAMATICALLY REDUCE THE COST OF YOUR CUSTOMER SUPPORT.  

WHAT WE DO?

rockITdata AWS Technical Experts provide our customers with conversational interfaces into any application using voice and text. We provide the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text. This enables highly engaging user experiences and lifelike conversational interactions, allowing us to provide a sophisticated, natural language, conversational chatbot uniquely designed for our client's needs. 

AVAILABLE AWS LEX CHATBOT FEATURES

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  • Integration of AWS Pinpoint enabling continued contact with users through omni-channel campaigns.

  

  • Incorporation of our client’s styling and branding standards within the chatbot.

  

  • Creation of COVID-19 centric chatbots that deliver an automated self-help platform that provides uniquely designed guidance, prevention measures employed by our client, hyperlinks to government organizations responding to the virus such as the CDC, and general information to help combat the spread of this virus.

  

  • Integration of AWS Contact Lens with AWS Comprehend. These AWS features provide our clients the ability to gain sentiment analytics and metrics of customer chatbot interactions, AWS Pinpoint campaign responses, AWS Connect virtual call center interactions, and AWS Chime video interactions. This feature determines the emotional sentiment of a documented client interaction within these AWS features in both voice and text. These identified sentiments can be positive, neutral, negative, or mixed empowering our clients the ability to gain valuable insight of customer experiences with the chatbot. 

 

  • Ability to have AI powered chatbot connect a user with a live representative within chat session, SMS, phone, or AWS SDK Chime video chat