Passwords are no longer a sufficient means of security as the number of cyberattacks continues to skyrocket. For this reason, beginning...

Business world has continued to evolve at a rapid pace, which only increases the pressure on businesses to grow and mold with these changes

A call center is a company function that handles inbound and outbound customer phone calls.

To earn the respect (and eventually love) of your customers, you first have to respect those customers.

Businesses and IT leaders are migrating to the cloud now more than ever. Why the cloud?

There is no better time to think ahead than today, companies must make the best decisions for their employees and the way they work.

Moving to the cloud has been a trending topic during this pandemic. But why has it gained larger traction over the past couple of years?

Discover the most important benefits of having a chatbot in your website and how this will help you to make better decisions and sell more.

More than a year has passed since the World Health Organization declared COVID-19 as a pandemic. A lot of people had to adapt their daily...

82% of service decision makers say their company’s customer service must transform in order to stay competitive. Customer demand for...

Agents, dispatchers, mobile employees, and managers deserve a complete view of the customer, full context into cases, and access to all...

Effective field service enables companies to manage their mobile workforce, improve customer satisfaction, and drive meaningful growth....