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CAREERS

AWS Consultant

Responsibilities

Individual will be part of deployment team focused on delivery of our AWS based customer support solution. They will work as part of the overall project team to define requirements, document designs, and develop solutions in AWS tools. Core of work will be around AWS Connect, phone solution but also include work with supporting knowledge solutions like Kendra and comprehend.

 

Individual will focus on gathering information from customer around how inbound customer support call will be handled from voice and keypad prompts to routing to correct support agent. In addition, Chat, text (SMS) and LEX will be involved and require knowledge indexing experience to define questions and responses.

Qualifications

  • 1+ years of experience with AWS machine learning services, comprehend, Kendra

  • 1+ years of experience with AWS development/ Lambda

  • Experience with phone/PBX system

  • Knowledge of General Machine learning and data/content analysis

  • Basic Computer skills, Excel, word, PowerPoint

  • Experience with diagram tool’s (Visio/lucid)

  • Flowchart development

  • Any CRM/Case management tool exp.

  • Experience or Knowledge of AWS Connect

Why rockITdata?

​rockITdata is proud to be a Veteran, Minority, Woman-Owned Small IT consulting and staffing firm. We are focused on giving people the opportunity to work with cutting edge technologies with organizations across the globe. As an experienced AWS, Salesforce, Microsoft, and Data Integration consulting firm, we’ve successfully overseen hundreds of implementations for organizations. Our dedicated approach for all-sized organizations provides expertise and hands-on guidance with a consistent result: focused, scalable solutions that have been established to meet long-term business goals.

Benefits we offer:​

 

  • Medical

  • Dental

  • Vision

  • Paid Time Off

  • Remote Flexibility

Here at rockITdata, we are committed to following our 10 guiding principles:

  • Know the Why.

  • Value People Above All Else.

  • Transparency to a Fault.

  • Progress, Not Perfection.

  • Be Good by Doing Good.

  • Smart People Can Disagree.

  • Bend but Don’t Break.

  • Represent Your Brand.

  • Think Differently.

  • Be Amazing, Smile, and Have Fun!

People are at the core of what we do. These guiding principles, and the people who carry them out, are keenly focused on doing right by the individuals we work with, whether they are clients or colleagues.


Interested in joining something unique? Join us on our rockIT ship as we begin to blast off to the next chapter in our organization!

rockITdata is committed to a policy of Equal Employment Opportunity with respect to all employees, applicants, and interns for employment.  We recruit, hire, train, and promote without discrimination due to race, color, sex, age, disability, religion, citizenship, national origin, military or veteran status, marital status, gender identity and expression, sexual orientation, and any other status protected by applicable federal, state, or local law.

 
 
 
 
 

Do you meet all requirements?