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WE SIMPLIFY YOUR CONTACT CENTER WITH AMAZON CONNECT

AN EASY-TO-USE OMNICHANNEL CLOUD CONTACT CENTER THAT HELPS YOU PROVIDE SUPERIOR CUSTOMER SERVICE AT A LOWER COST.

WHAT WE DO?

As AWS Select Consulting Partner, we help you transform your call center. Delivering a personal and seamless user experience for your customers.  Our omnichannel cloud-based contact-center service scales to support businesses and public agencies of any size.

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rockITcontact

With rockITcontact we integrate intelligent telephony into your Salesforce (CRM) to improve both your client and call center agent experience.

The customer experience will dramatically improve with the rockITcontact solution.  Providing customers with true omnichannel access (voice, email, chat).  Self-help powered by artificial intelligence bots on text & chat channels and a fully integrated customer experience.

Agents will use an intuitive softphone that combines the power of Amazon Connect, including real-time call transcription, to better serve your customers. rockITcontact brings voice calls and your digital channels together so your support agents can help customers at the right time using the channel that customers prefer.

BENEFITS OF AMAZON CONNECT 

Scalability

Quickly and easily scale your contact center up or down based on need.

Analytics

Leverage AWS analytics services to analyze calls in real time

AI

Build dynamic and personal customer interactions using the Contact Flow Engine.

Storage

Use Amazon S3 and Amazon Kinesis to store recorded calls and stream contact records to a data warehouse.

Workforce Management

Integrate with workforce management for scheduling, tracking, and forecasting agents and contact center traffic.

Integrations

Use your data data in way that best suits your business, including exporting to thirdparty applications and services