WHAT WE DO?
We help you to transform your call center allowing you to deliver personal, dynamic and natural experiences to your customers using an omnichannel cloud-based contact-center service that scales to support businesses of any size
BENEFITS OF AMAZON CONNECT
Quickly and easily scale your contact center up or down based on need.
Leverage AWS analytics services to analyze calls in real time
Build dynamic and personal customer interactions using the Contact Flow Engine.
Use Amazon S3 and Amazon Kinesis to store recorded calls and stream contact records to a data warehouse.
Integrate with workforce management for scheduling, tracking, and forecasting agents and contact center traffic.
Use your data data in way that best suits your business, including exporting to thirdparty applications and services
With rockITcontact we integrate intelligent telephony into your Salesforce (CRM) to improve the agent experience. Agents use an intuitive softphone that combines the power of Amazon Connect, including real-time call transcription, to better serve your customers. rockITcontact brings voice calls and your digital channels together so your support agents can help customers at the right time using the channel that customers prefer.