WHAT WE DO?
As AWS Select Consulting Partner, we help you transform your call center. Delivering a personal and seamless user experience for your customers. Our omnichannel cloud-based contact-center service scales to support businesses and public agencies of any size.
With rockITcontact we integrate intelligent telephony into your Salesforce (CRM) to improve both your client and call center agent experience.
The customer experience will dramatically improve with the rockITcontact solution. Providing customers with true omnichannel access (voice, email, chat). Self-help powered by artificial intelligence bots on text & chat channels and a fully integrated customer experience.
Agents will use an intuitive softphone that combines the power of Amazon Connect, including real-time call transcription, to better serve your customers. rockITcontact brings voice calls and your digital channels together so your support agents can help customers at the right time using the channel that customers prefer.
BENEFITS OF AMAZON CONNECT
Quickly and easily scale your contact center up or down based on need.
Leverage AWS analytics services to analyze calls in real time
Build dynamic and personal customer interactions using the Contact Flow Engine.
Use Amazon S3 and Amazon Kinesis to store recorded calls and stream contact records to a data warehouse.
Integrate with workforce management for scheduling, tracking, and forecasting agents and contact center traffic.
Use your data data in way that best suits your business, including exporting to thirdparty applications and services