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<h4>Next generation contact center solutions, purpose built for <span style="text-decoration: underline;">your business</span>.</h4>


Customer Experience Evolved.

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<p><strong>Great outcomes start with clear vision. </strong>Our team provides forward thinking solutions tailored for you and your customers.</p>
<ul>
<li>Consulting</li>
<li>Planning</li>
<li>Architecture</li>
<li>Optimization</li>
</ul>


Strategy

<p><strong>Our platform is effortless. </strong>Designed from the ground up and powered by machine learning to meet the growing demands of the modern customer support experience.</p>
<p>rockITCX</p>
<ul>
<li>Partner Technologies</li>
</ul>
<p>AWS Connect</p>
<p>Genesys</p>


Technology

Integration

<p><strong>We know how you work.</strong> Turnkey launches take weeks, not months, and perform seamlessly with existing systems, processes, and teams.</p>
<ul>
<li>Implementation</li>
<li>Training</li>
<li>Migration</li>
<li>Reporting</li>
</ul>


Service

<p><strong>Professional, experienced, and ready.</strong> We bring the people to keep the customer support experience personal.</p>
<ul>
<li>Agents</li>
<li>Supervisors</li>
<li>Engineers</li>
<li>Data Scientists</li>
<li>Staffing &amp; Recruitment</li>
</ul>


<h4 class="fw-400" style="text-align: center;"><strong>We do what we know.</strong> Our team has the expertise to leverage dual-use technologies that combine our deep domain experience with the latest advancements in AI and ML. We understand the unique challenges and apply personalized solutions that meet the needs of our target industries.</h4>


Federal Government

State & Local Government

State & Local Goverment

Higher Education

Commercial

<h2 class="text-accent h1">Cloud. Data. People.</h2>
<h4 class="fw-400">The distributed workforce is here to stay and customer support teams need the tools and technology to perform their function remotely, while customers continue to demand better data, faster services, and at a lower cost. This is where AI and ML come into play, enabling companies to automate and streamline customer support processes while improving customer satisfaction. The time is right to deploy cloud-based technology and revolutionize the customer experience through the use of AI and ML.</h4>
<h4 class="fw-400">rockITdata exists to provide solutions, technology, and people to transform your customers’ relationship to your business. With our focus on leveraging dual-use technologies, we are well equipped to provide innovative solutions that drive business growth and success. We are committed to creating an exceptional experience for your team and your customers.</h4>


Customer Experience Evolved.

Next generation contact center solutions, purpose built for your business.

Better customer experiences start here.

Get a free consultation with trained contact center experts